Essential Concepts for SKUSavvy
Learn the core rules and workflows critical to using SKUSavvy, including Shopify fulfillment, inventory sync, batch unpicking, and reconciliations.
Pick-Pack in SKUSavvy, Fulfill Through Shopify
Always pick, pack, and ship from within SKUSavvy, not from Shopify directly. When you complete fulfillment in SKUSavvy, it marks the Shopify order fulfilled and pushes tracking automatically. Fulfilling an order in Shopify instead skips SKUSavvy's bin-level inventory tracking, so the units never get picked from a known location.
Learn About Order FulfillmentUnpick Batches You Won't Complete
Once an item is picked, it is held against that batch and no longer available to pick for another order. If a batch or order is not going to be finished (such as a cancellation, an edit, or a stalled pick session), unpick the items so the stock returns to its bin and becomes available again. Leaving picked stock sitting in an abandoned batch makes it look unavailable everywhere else.
Learn About UnpickingInventory Sync Is One-Way
SKUSavvy is the source of truth for inventory quantities once connected. Stock changes in SKUSavvy push up to Shopify, but an edit made directly to a quantity inside Shopify does not flow back down on its own. The two systems will disagree until you run a manual resync.
How Inventory Syncs with ShopifyReconciliation Tracks Stock That Left Without a Bin
If an order is fulfilled outside SKUSavvy, such as in Shopify, POS, or another app, the units leave inventory but SKUSavvy never picked them from a bin. Rather than silently going negative, SKUSavvy records a reconciliation so you can tell it which bin the stock actually left, or confirm the loss and remove the record.
Learn About ReconciliationPOS Orders Auto-Fulfill and Reconcile
Shopify POS orders flow into SKUSavvy already fulfilled, since the sale and hand-off happened in person at the register. SKUSavvy fulfills them from available inventory where it can; any shortfall it can't attribute to a bin becomes a reconciliation, the same as any other outside fulfillment.
Learn About POS Orders