Curated Services to Improve Implementation Speed and Your Effectiveness With SKUSavvy
We'll help with everything you need to set up and operate with SKUSavvy. From customized features to complex data imports, we're here to help.
RAPID DEPLOYMENT
Mobile WMS & Fulfillment Setup
Utilize the SKUSavvy team to help with your launch and setup of your new WMS software. Requires at a minimum one SKUSavvy account.
Custom Integrations
We'll write and add a custom integration or API to your SKUSavvy account with your specific use case in mind
Feature Addition
Need a feature unique to your fulfillment and shipping process? You can bet we'll build it on the right timeline and budget
Custom Data Import
Need to bring data in smooth from a variety of sources? This option is perfect you to get setup and operating quickly
Setup & Training
Get help with a full on-site or online training session for one or many team members including layout, bins, shipping, and beyond.
Simple Implementation
Accelerate Your Onboarding
Managed data imports
Visual warehouse map setup
Account workflow setup
Bin labelling assistance
Barcoding of products
Shopify connection assistance
Feature Addition
Need something to make your store work with SKUSavvy? Here you can get something added to your account quickly and efficiently with our super brainiac team of rockstars.
Lite Feature
$500 | 5 Days
Small feature requests such as an 'on/off switch' or field addition for simple changes
Large Feature
$5000 | 1 Month
Get a new piece of data flowing, add key prints, or make interface adjustments
Enterprise Feature
$25000 | 3+ Months
New modules and key automation or reporting mechanisms to grow with
SKUSavvy Implementation
For merchants that are looking to have an on-site or virtual training conducted with imports and data alignment, feature setup, visual warehouse layout built, and bin labeling
Basic
$500 | 4 Hours | Virtual
Get your connections made, learn the ropes for warehouse layout, and get up to speed quickly
Accelerate
$2500 | 22 Hours | Virtual
Have dedicated staff with you every step of the way during your setup and through the launch
On-Site
$25000 | 40 Hours | On-Site
Complete system set up with data import, bin location setup, stock levels, and one week on-site
Ongoing Support Plans
When you want to have the best by your side, get a support package. We'll resolve issue within your account quickly across several time zones. Keeping your staff updated on the latest SKUSavvy capability is another benefit of added support on your account.
Bronze
$50/Month
Email and Slack support during business hours
Silver
$250/Month
Account manager assigned, regular business hours
Gold
$750/Month
24 Hr. turnaround for issues, 24/7 M-S email/phone
Platinum
$1500/Month
24/7/365 support, 5 hours monthly technical support
Bronze
$50/Month
Basic email and Slack support during business hours
Meeting Time: This plan is designed for self-starters! Direct meeting time with account representatives is not included. However, you'll have full access to our community forums and comprehensive help articles.
Access Level: Connect with our support team via email and Slack during regular business hours (Monday-Friday, 9 AM - 5 PM CDT). This plan is perfect for general questions and quick clarifications.
Examples of In-Account Actions: Our team can guide you through the SKUSavvy interface, answer "how-to" questions, and clarify error messages through written communication. Please note, direct manipulation of your account data, such as performing imports or exports on your behalf, is not included.
Turnaround Time: Expect a response and resolution time of up to 5 business days for actions requiring support intervention.
Value & Scope: Ideal for users comfortable navigating the platform and seeking quick answers or community advice. This plan focuses on providing information and direction, rather than hands-on account operations.
Silver
$250/Month
Account manager assigned, regular business hours
Meeting Time: Enjoy up to 1 hour of video call support per month. This is perfect for guided walkthroughs, troubleshooting specific issues, or reviewing basic workflows.
Access Level: You'll be assigned a dedicated Account Manager, your personal guide through the SKUSavvy landscape, available during regular business hours (Monday-Friday, 9 AM - 5 PM CDT).
Examples of In-Account Actions: Your Account Manager can assist with basic imports and exports using standard SKUSavvy templates (e.g., uploading a new product list via CSV, importing orders using our predefined formats). They can help troubleshoot common integration challenges and confirm data fields for seamless processing.
Turnaround Time: Expect faster turnaround times compared to Bronze, with issues typically addressed within 2 business days.
Value & Scope: For businesses needing more personalized assistance and initial hands-on help with data management. "Basic imports and exports" refer to utilizing SKUSavvy's standard templated functionalities and straightforward data. Complex custom formatting or extensive data transformation beyond our standard capabilities are not included.
Gold
$750/Month
24 Hr. turnaround for issues, 24/7 M-S email/phone
Meeting Time: This plan includes up to 3 hours of video call support per month. Dive deeper into complex issues, discuss process optimizations, or receive in-depth guidance on advanced features.
Access Level: Benefit from 24/7 email and phone support from Monday to Saturday, providing quicker access to our expert support team.
Examples of In-Account Actions: Our team can perform advanced and custom imports/exports within the capabilities of the SKUSavvy platform (e.g., mapping non-standard CSVs to SKUSavvy fields, assisting with bulk inventory updates that require minor data reformatting). We also include data cleanup and formatting for common issues within your SKUSavvy account, like correcting widespread data entry errors or de-duplicating specific item types.
Turnaround Time: Experience an impressive 24-hour turnaround for most issues, ensuring your operations stay on track.
Value & Scope: Designed for businesses with more intricate needs, requiring more proactive and hands-on support. "Advanced and custom imports/exports" and "data cleanup" are focused on optimizing data within SKUSavvy's existing framework and not on custom development or extensive data manipulation for external systems.
Platinum
$1500/Month
24/7/365 support, 5 hours monthly technical support
Meeting Time: You receive 5 hours of dedicated monthly technical consultation. This time is reserved for strategic planning, in-depth configuration sessions, and complex technical discussions.
Access Level: Experience premium 24/7/365 support, with direct access to our most senior technical specialists and account management for any critical needs.
Examples of In-Account Actions: This is our most hands-on plan! It includes full account setup, from configuring your entire warehouse structure and user roles to setting up advanced automation rules. Our experts will provide help with warehouse layout (within SKUSavvy's 3D visualization and binning tools), assisting with optimal flow and space utilization. We'll also provide guidance on advanced API usage scenarios and conduct proactive performance reviews of your account.
Turnaround Time: Enjoy the highest priority with immediate response and expedited resolution for critical issues.
Value & Scope: This plan offers a true partnership for complex, high-volume operations, providing strategic guidance and extensive hands-on configuration within the SKUSavvy platform. "Help with warehouse layout" specifically refers to optimizing your digital warehouse in SKUSavvy and does not extend to physical warehouse design or third-party system architecture.