Orders FAQ

Frequent questions we get asked about relating to orders within SKUSavvy as well as order management, Shopify sync with orders etc.

Orders, Order Management, Order Sync FAQs

Here we answer questions related to your orders coming into SKUSavvy across order channels and those placed within SKUSavvy. You also notice a few questions on direction of order sync, order management components, and various order filters and options.

Will my orders come in directly from Shopify or other order channels?

Orders will come over from Shopify into SKUSavvy, check with the channel connection you plan to make to ensure orders will come over. At this time to bring over your orders from other channels requires an implementation fee of $2750.

Is it possible to place an order within SKUSavvy and have it go to Shopify?

Orders can be placed within SKUSavvy, though they are internal orders only and will not be sent to Shopify or other order channels. We plan to add functionality for orders placed in SKUSavvy to be sent up to Shopify in Q1 2023.
Orders from ANY CHANNEL can be sent to SKUSavvy using the API. We encourage you to seek soultions using the below API:
SKUSavvy GraphQL API

How can I cancel an order and put the items back after it was picked?

Currently if an order has not been picked you can cancel the order on Shopify, and this will be reflected into the order table. If the order has already been picked, you will need to mark it as fulfilled, then simply check the inventory back into stock.
Deleting and reallocation of order items has been added to our product roadmap and is expected in Q1 2023.

If a customer places an order for product that is not in stock (ie Back Orders) what should I do?

Back orders can be dealt with by going to the product variant that is on back order and turning on the back orders flag. This will allow you to receive the order, pick products that are in stock, ship part of the orders and then return to complete that order when the product has arrived in stock.
Visit the backorder guide for more on enabling this

Does SKUSavvy Receive order updates from Shopify or other order channels?

SKUSavvy will receive new orders and customers within approximately 1 minute or less. Order updates you make within Shopify or another supported order channel will be received to SKUSavvy, this includes, order edits such as item changes and quantity adjustments, shipping information changes, and cancellation of orders. SKUSavvy also receives order status updates such as fulfillment status.

Does SKUSavvy alert my customer of fulfillment or shipping status

Yes, SKUSavvy will send a fulfillment status , and tracking information notification to Shopify or other supported order channel.