Shopify Integration FAQ: Sync and Product Edits
Understand the specifics of SKUSavvy's connection with Shopify: sync direction, where to edit products, and how transfers show up in Shopify.
Shopify Questions
What happens when I connect my Shopify store with SKUSavvy?
Your Shopify locations become SKUSavvy warehouses, and your products, vendor/cost relationships, and inventory sync in over a series of background jobs: products first, then vendors and costs, then inventory. This runs automatically right after you connect. Larger catalogs take longer to finish syncing than smaller ones, since each stage works through your store page by page.
After that, new orders and new products sync in continuously, along with order edits and product updates made in Shopify.
Which system is the source of truth for inventory?
Treat SKUSavvy as the source of truth for inventory once connected.
Inventory changes made in SKUSavvy push to Shopify automatically and in real time. The reverse isn't automatic: if you change a quantity directly in Shopify, SKUSavvy doesn't pick it up on its own. Resync that item manually from SKUSavvy to pull the change in.
Where should I update or add product details: Shopify or SKUSavvy?
Either: it's two-way, but only for a specific set of fields. Editing a product's name, status, tags, or variant options in SKUSavvy pushes those changes to Shopify automatically. Everything else about a product (and any brand-new product, or bulk product changes) should still go through Shopify, since that's the only direction those fields sync.
Does SKUSavvy pull in my vendor/product relationships, and how do transfers show up in Shopify?
Vendor relationships and their costs: yes. When you first connect, products already associated with a vendor in Shopify come in with their vendor and cost information attached.
Transfers work a little differently. Manage transfers entirely within SKUSavvy: SKUSavvy doesn't create a linked transfer record in Shopify, so a completed transfer shows up in Shopify only as an inventory quantity change at the origin and destination locations, not as its own Shopify object.
How are Shopify POS orders handled?
SKUSavvy receives POS orders the same as any other Shopify order. An in-store sale creates a reconciliation record at that store's warehouse so you can account for which bin the inventory came from: bin tracking for a retail store can be as broad (a single storefront bin) or as granular as you need. A buy-online-pickup-in-store order shows up in SKUSavvy and can be fulfilled either there or directly in the Shopify POS app.
Where should I place a phone, email, or text order?
See the Order Management FAQ for a full answer: in short, either works, and it comes down to whether the customer needs to pay through a Shopify checkout link.