How to Make Order Edits in SKUSavvy

Order Edits

Within SKUSavvy, the integration with Shopify allows for seamless order management. Orders originating from Shopify can be edited and modified in both SKUSavvy and Shopify platforms. Any changes made, whether it's adding or subtracting quantities of products, or adding/removing items from the order, will be reflected in near real-time across both systems. This synchronization ensures that any updates to the order are instantly visible to both SKUSavvy and Shopify users. Moreover, these order edits will also be immediately reflected in pick batches, enabling efficient fulfillment processes by ensuring that the most up-to-date information is available for order picking and packing.

Order Edits in Shopify -> SKUSavvy

• Products

• Quantities

• Customer Address

• Fulfillment Location

Order Edits in SKUSavvy -> Shopify

• Products

• Quantities

• Fulfillment Location (reassigning a shipment's warehouse)

Note: the customer's shipping address is the one exception: edits made to it in SKUSavvy stay local and do not push back to Shopify.

[Video] How to Make Order Edits in SKUSavvy

Edit Orders in SKUSavvy

There are four key ways you can edit an order within SKUSavvy:

1. The products in an order

2. Product quantities in an order

3. Fulfillment location of the order

4. Shipping address on the order

1. Click directly on the shipping address anywhere it's shown (order details or within a fulfillment) to edit it

2. Click 'Edit Contents' (or 'Edit' on mobile) above the order's contents to change quantities and add products

Add New Order Items

Make Product Edits

Order edits are sent to Shopify in real-time

• Click on 'Add Item' above the order contents

• 1) Show inventory by location and choose whether you want to show only product that is in stock

• 2) Use search filters to narrow down the product you want to add to the order

• 3) Show more product details

• 4) Select the product

• 5) Enter the quantity of that item you want to add to the order

• Tap 'Add' to complete the item adjustment and have these quantities sent to Shopify

Edit Quantities of Order Items

Go through the same process above to enter the order and click 'Edit Contents' ('Edit' on mobile) to change quantities.

1. Select 'Edit' on the item you want to add quantity to

2. Change the quantity

3. Select to either remove or add quantity depending on your selection

Edit Order Fulfillment Location

If an order is routed to the wrong warehouse location you can always move the fulfillment location to another warehouse. Fulfillment location is held on the order shipment(s) so you can partially fulfill an order in one location then move the secondary shipment to a new location to complete fulfillment.

To change fulfillment location, go into the order, scroll down to the associated shipments at the bottom, pick a warehouse from the dropdown, and click 'Reassign' (or 'Assign' if none is set yet)

Edit Order Shipping Address

The shipping address on an order can now be edited directly from the order itself: click the address shown in the order's Customer & Location card to open 'Edit Address', make your changes, and click 'Save'.

1. Open the order and find the Customer & Location card

2. Click on the shipping address text to open 'Edit Address'

3. Update the address fields and click 'Save'

This only changes the shipping address on this order and, unlike quantity/product edits, does not push back to Shopify. To change the customer's default saved address for future orders instead, go to the customer's own record and edit it under 'Locations'.