How to Cancel Orders within SKUSavvy
When an order has been cancelled you can use this workflow to cancel the order and return product to their bin positions from a previously picked order.
Order Cancellation
Find the Order
If you have a customer who has cancelled their order from your store but the order has already been picked, you can use this workflow to cancel the order and restock the items already part of that order.
Initiate the Order Cancellation by Clicking Warehouses > Orders > Outbound then select or search the order
You can search and find the order from any of these sources
Go into a warehouse > orders > outbound
Search within the global search by customer or order number
Go into the customer record and select orders
Initiate the Cancellation
SKUSavvy Cancellation - Preferred Method
Click into the order on SKUSavvy or search the order number, then select your order and click into the shipment
1) Scroll to the bottom of the order and click 'View Batch'
Click view batch if the order has already been added to a fulfillment batch
2) Click on Cancel Shipment
Restock Inventory
1) Click on Package to open the order contents
2) Click on 'Unpack' to scan or select a bin location to place the inventory within
Select or scan a bin location to restock the item quantity
1) Select or scan the bin location you plan to restock the item 2) Click 'Unpack' to complete the restock process Go through each item in the order to restock quantities back to bins
Shopify Cancellation
Click into the order on Shopify, then select:
1) More Actions
2) Cancel Order
Restock inventory using SKUSavvy NOT Shopify or inventory quantities will be off.
Click 'Cancel order' to complete the Shopify cancellation, then find the order in SKUSavvy to restock inventory.
Return Stock to Bins
Restock Inventory
1) Click on Package to open the order contents
2) Click on 'Unpack' to scan or select a bin location to place the inventory within
Select or scan a bin location to restock the item quantity
1) Select or scan the bin location you plan to restock the item 2) Click 'Unpack' to complete the restock process Go through each item in the order to restock quantities back to bins
Cancelled Order Indicator
Look for an indication an order has been cancelled using your batch progress indicator.
All Orders in a Batch are Cancelled
One of the Orders in a Batch is Cancelled
Red Indicator for % of Orders Cancelled in the batch
