How to Cancel Orders within SKUSavvy
When an order has been cancelled you can use this workflow to cancel the order and return product to their bin positions from a previously picked order.
Order Cancellation
If an order came from Shopify, cancel it in Shopify. SKUSavvy automatically syncs the cancelled status and releases reserved stock. Orders created directly in SKUSavvy (not linked to Shopify) can be cancelled from within SKUSavvy.
Find the Order
Find your OrderClick on your store tag within any order, product, location, customer etc. on SKUSavvy to view that detail in Shopify
Cancel the order in Shopify. SKUSavvy detects the cancellation automatically and updates the order status (SKUSavvy cannot cancel a Shopify-linked order directly)
Shopify Cancellation
Click into the order on Shopify, then select:
More Actions
Cancel Order
Inventory Restocked in Shopify will Automatically Restock in SKUSavvy
Click 'Cancel order' to complete the Shopify cancellation. If you have restocked the inventory SKUSavvy will try to automatically place stock back into the location it was taken from. Note that SKUSavvy can only automatically place inventory back if there is only one bin location which the inventory is held within. If an item has multiple bin locations holding stock within SKUSavvy then you will need to assign the stock to one of your bin locations.
Shipment Cancellation
Cancel Shipment on SKUSavvy
This should only be done if the order was already cancelled on Shopify and the order was already picked, packed, and a shipping label created within SKUSavvy but the order shipment has not gone out the door. This will enable you to cancel the shipment and restock the items without performing a return and restock as though the item has already been shipped to your customer. You may still need to refund the customer on Shopify.
Scroll to the bottom of the order and click 'View Batch'
Click view batch if the order has already been added to a fulfillment batch
Click on Cancel Shipment
Restock Inventory
After cancelling the shipment, click on 'Package' to open the order contents
Click on 'Unpack' to scan or select a bin location to place the inventory within
Select or scan a bin location to restock the item quantity
1) Select or scan the bin location you plan to restock the item
2) Click 'Unpack' to complete the restock process, if you do not choose a bin you will need to go back to the pick screen and unpick back to a bin location
Go through each item in the order to restock quantities back to bins
Shopify Cancellation
Click into the order on Shopify, then select:
More Actions
Cancel Order
Inventory Restocked in Shopify will Automatically Restock in SKUSavvy
Returns & Restock
1) If an item exists in one bin only SKUSavvy will automatically restock inventory to that bin
2) If an item exists in multiple bins, SKUSavvy will create a restock record to select a bin location for the inventory
3) Order status will automatically update on returns & exchanges made in Shopify
Within the logs of any item that was restocked you will see this type of log detail when clicking into the log record
If reassignment of inventory is necessary, you'll see an 'Allocate inventory' action (opens the Adjust Inventory modal) for the returned quantity on each item that was held in more than one bin location
Unpick/Unpack an Order Batch
Find your OrderRestock Inventory
Click on Package to open the order contents
Click on 'Unpack' to scan or select a bin location to place the inventory within
Select or scan a bin location to restock the item quantity
1) Select or scan the bin location you plan to restock the item
2) Click 'Unpack' to complete the restock process
Go through each item in the order to restock quantities back to bins
Cancelled Order Indicator
Look for an indication an order has been cancelled using your batch progress indicator.
All Orders in a Batch are Cancelled
One of the Orders in a Batch is Cancelled
Red Indicator for % of Orders Cancelled in the batch
